Luxury hotel in Cornwall
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Luxury Hotel in Cornwall

- USEFUL INFORMATION

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Reservations - We recommend making reservations in advance, particularly if you choose to enjoy multiple bookings during your stay. We invite you to advise us of any special requirements when making your reservation.

Cancellations - We require at least 24 hours notice of cancellations; otherwise we regret that a 50% charge will be incurred. Non-Residents are required to pay in full at the time of booking. Cancellation terms for group bookings will be confirmed at time of reservation.

Gift Vouchers - For a memorable gift we offer vouchers tailored to your requirements, either for a specific treatment or a designated amount. Perfect for special occasions.

Purity Treatment Rooms

 
Salon Etiquette  

For all massage and reflexology treatments, please allow at least one hour prior to treatments following food, alcohol or vigorous exercise. Please shower prior to treatment.

A consultation is carried out before every treatment. All information is strictly confidential. The treatment time stated allows for the compulsory consultation. Please note that treatment times are the maximum duration of the treatment. Please be advised that late showing for treatment will deprive you of treatment time. Your appointment will end as originally scheduled as a courtesy to the next client.

To enhance effectiveness, any oils used during treatment should not be showered off for as long as possible. Should you wish to swim in the pool following an oil-based treatment, please shower beforehand. It is advisable to drink plenty of water after any treatment. Therapists reserve the right to terminate treatments at any time.

What to Wear and Do  
Head in Heaven with Hand on Heart.

Ladies and gentlemen will be most comfortable wearing underwear during treatments. Please note that wet swimwear is not acceptable in the Spa.

If preferred, hotel guests may use the robes provided in the bedroom when visiting the Spa. For day visitors, robes and towels are provided in the Spa for your use during the day. We recommend that Hotel guests and day visitors arrive at least 5 minutes prior to treatment to relax in our Spa reception. Please respect clients relaxation & keep noise in the spa to a minimum.

Please refrain from using mobile phones in the spa area.

 

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