Polurrian Villas are now open and the hotel is due to reopen on Monday 17th May, subject to government guidelines. The below FAQs cover our hotel operations when we are open, in line with current Government guidance.
Are we allowed to dine with friends and family outdoors?
As per the latest guidelines, from 17 May up to 30 people may dine together outdoors.
Are we allowed to dine with friends and family indoors?
As per the latest guidelines, from 17 May guests will be able to dine indoors in a group of 6, or with one other household.
I don’t wish to cook in my Villa, can I take food away from the Hotel?
Yes, from Monday 17th May the majority of our new menu will be available for takeaway collection or delivery to your Villa. No additional charge is made for delivery. All orders need to be prepaid over the phone, at the time of ordering.
Can I eat in the Restaurant and what times will I be able to dine?
We will only be permitting Hotel residents in our Restaurant or Lounge to ensure there is sufficient space and time for all guests to enjoy their meals. Bookings can be made by calling 01326 240421 or sending an email to our Reception team firstname.lastname@example.org
Are you taking bookings for locals?
We will be welcoming non-residents but only to drink or dine in our outside seating areas. The outside areas will be open if the weather allows and communication on whether our outside areas are open is made daily through our social media channels. Bookings can then be made by calling 01326 240421 or sending an email to our Reception team email@example.com
Can we just come for a coffee or a beer?
Yes. Non-residents and locals will be more than welcome to visit but they only have access to the outside tables and chairs on our terrace and in our garden. Due to the limited number of tables as a result of social distancing rules, we’re afraid that bookings during Lunch and Dinner are only available for those that are ordering food.
Will the pool be open?
We are pleased to confirm that our indoor pool will be open from Monday 12th April for villa guests and both the indoor and outdoor pool will be open from Monday 17th May for villa and hotel guests. We will be offering bookable swimming sessions in order to give our resident guests the opportunity to swim each day at a convenient time without compromising on their safety. Pool sessions can be booked by calling 01326 240421 or sending an email to our Reception team firstname.lastname@example.org. This will be based on a first come first serve basis. If for any reason you no longer wish to attend your swim session, please telephone us to let us know.
Will the changing rooms be open?
No. Due to the layout and size of our changing rooms we ask that you get changed in your Hotel room or Villa before and after your booked swim session, as well as asking all guests to shower in their rooms before entering the pools. This also means you can use all your 30 minutes having fun in the pool, not changing. Robes are available in the Hotel rooms and Villas to help this process. There is a hand sanitizer station at the entrance/exit.
How about the gym – will this be open?
We are pleased to confirm that our gym will be open from Monday 12th April. The gym is available to book for private family use in 1hr sessions. To enable fair use we ask that users visit no more frequently than once every 48hrs (though this will remain under review, allowing daily visits where possible). We have additional sanitizing protocols and materials for self-sanitizing after use.
What is happening with my Leisure Membership?
Leisure Membership at Polurrian is currently paused. When open again, we will be asking all members to pre-book allocated sessions for use of either the swimming pool or the gym. Our changing rooms will remain closed for the time being and therefore we are asking our members to arrive ready and change/shower when they return home.
Can I book spa treatments?
We are pleased to confirm that our treament rooms will be open from Monday 17th May. Our therapists will be following government guidance coupled with industry best practice and recommended systems of procedures from Elemis and we are committed to offering the very best pamper experience to residents and locals, within those guidelines.
How are you cleaning my accommodation before and after my stay?
A stringent new approach to cleaning has been implemented and will be regularly adapted in line with government guidelines.
Do I need to wear a face covering inside the hotel?
In line with the latest Government directives, face coverings should be worn in the public areas of the hotels. However face coverings are not required when seated in the restaurants, bar or lounge areas where we operate table service for food and drinks. Children up to the age of 11 are not required to wear face coverings. Further information will be provided by the hotel team upon arrival.
How do I check in and check out?
The Hotel will be providing an Express check in and Check out service only, to ensure guests can arrive and depart with ease. We’ve updated our pre-arrival communications to provide additional information relating to health and hygiene so that upon arrival you are fully prepared for your stay.
Are you still taking dogs?
Yes, we are very much a pet friendly Hotel and will continue to deep clean our pet friendly Rooms and Villas as usual. Please contact us prior to booking your pet friendly accommodation to check availability.