We are pleased to confirm Polurrian Hotel and Villas are open. The below FAQs cover our hotel operations, in line with current Government guidance.
What happens if I become unwell whilst staying with you?
Should you test positive with either a lateral flow or PCR, we kindly request that you inform us via telephone as soon as possible. We can then discuss the situation and make arrangements for your departure. This will also enable us to keep our staff and future guests safe by allowing us time to arrange the necessary deep clean of your accommodation.
Are we allowed to dine with friends and family indoors and outdoors?
Yes, all restrictions on numbers of guests dining together both indoors and outdoors have now been lifted.
Do I need to wear a face covering inside the hotel?
In accordance with the latest government regulations the wearing of face masks will no longer be compulsory in the public areas of the hotel, however, in certain circumstances our guests and staff may feel more comfortable wearing a mask and we will be fully respectful of individual choice.
I don’t wish to cook in my Villa, can I take food away from the Hotel?
Yes, the majority of our new menu is available for takeaway collection or delivery to your Villa. No additional charge is made for delivery. All orders need to be prepaid over the phone, at the time of ordering.
Can I eat in the Restaurant and what times will I be able to dine?
Yes, bookings for guests and non-residents can be made by calling 01326 240421 or sending an email to our Reception team firstname.lastname@example.org
Will the pool be open?
We are pleased to confirm that the indoor pool is open for villa and hotel guests.
How about the gym – will this be open?
We are pleased to confirm that our gym is open.
Can I book spa treatments?
We are pleased to confirm that our treament rooms are open. Our therapists will be following government guidance coupled with industry best practice and recommended systems of procedures from Elemis and we are committed to offering the very best pamper experience to residents and locals, within those guidelines.
How are you cleaning my accommodation before and after my stay?
A stringent new approach to cleaning has been implemented and will be regularly adapted in line with government guidelines.
How do I check in and check out?
The Hotel is providing an Express check in and Check out service only, to ensure guests can arrive and depart with ease. We’ve updated our pre-arrival communications to provide additional information relating to health and hygiene so that upon arrival you are fully prepared for your stay.
Are you still taking dogs?
Yes, we are very much a pet friendly Hotel and will continue to deep clean our pet friendly Rooms and Villas as usual. Please contact us prior to booking your pet friendly accommodation to check availability.