We are pleased to confirm Polurrian Hotel and Villas are open. The below FAQs cover our hotel operations, in line with current Government guidance.
Are we allowed to dine with friends and family indoors and outdoors?
As per the latest government announcement, from 19 July, all restrictions on numbers of guests dining together both indoors and outdoors will be lifted.
Do I need to wear a face covering inside the hotel?
From 19 July onwards, we will follow the government’s policy of personal responsibility and respect for staff and fellow guests. Therefore, we will not be enforcing mask wearing for either guests or our staff, however, in certain circumstances you may feel more comfortable wearing a mask and we will be fully respectful of individual choice.
I don’t wish to cook in my Villa, can I take food away from the Hotel?
Yes, the majority of our new menu is available for takeaway collection or delivery to your Villa. No additional charge is made for delivery. All orders need to be prepaid over the phone, at the time of ordering.
Can I eat in the Restaurant and what times will I be able to dine?
Yes, bookings for guests and non-residents can be made by calling 01326 240421 or sending an email to our Reception team firstname.lastname@example.org
Will the pool be open?
We are pleased to confirm that both the indoor and outdoor pool are open for villa and hotel guests.
How about the gym – will this be open?
We are pleased to confirm that our gym is open.
Can I book spa treatments?
We are pleased to confirm that our treament rooms are open. Our therapists will be following government guidance coupled with industry best practice and recommended systems of procedures from Elemis and we are committed to offering the very best pamper experience to residents and locals, within those guidelines.
How are you cleaning my accommodation before and after my stay?
A stringent new approach to cleaning has been implemented and will be regularly adapted in line with government guidelines.
How do I check in and check out?
The Hotel is providing an Express check in and Check out service only, to ensure guests can arrive and depart with ease. We’ve updated our pre-arrival communications to provide additional information relating to health and hygiene so that upon arrival you are fully prepared for your stay.
Are you still taking dogs?
Yes, we are very much a pet friendly Hotel and will continue to deep clean our pet friendly Rooms and Villas as usual. Please contact us prior to booking your pet friendly accommodation to check availability.