Frequently Asked Questions

How can we help?

Below are some frequently asked questions. Should the answer you are looking for not be included, please feel free to contact the hotel for further information.

What are your check-in and check-out times?

Check-in time is from 3pm and check-out is at 11am, although you’re welcome to use the hotel facilities either side of these times. Our self-catering accommodation has a check-in time from 4pm and check-out time of 10am.

What leisure facilities do you have?

Our health club includes two swimming pools (an indoor 30ft and an outdoor seasonal), a hot tub, a small gym, table tennis and an outdoor tennis court.

What activities are there for children?

In our garden there’s a colourful Piskie village and outdoor children’s play area with tyre swings, slide and climbing ropes. Inside the hotel you’ll find a selection of story books and board games, as well as a pool and table tennis table. Our film room shows family films during school holidays.

What’s the nearest beach to Polurrian on the Lizard?

Polurrian cove, which is the hotel’s very own private beach with public access. The beach can’t be reached by road and is a 10-minute walk along the coastal path.

When is food available?

Breakfast is served from 8am-10am, and our main menu from midday to 9pm (except during the summer months, when we serve until 9.30pm).

Does your swimming pool have restrictions for children?

Our swimming pool is open from 7am-9.30pm and adults-only swimming is from 7pm until 9.30pm. Children need to be accompanied by an adult at all times.

Do you offer parking?

We offer complimentary parking at the hotel.

Do you accept dogs?

We welcome the whole family, including well-behaved dogs at a charge of £20 per night, but please check with our reservations team to make sure the room you’ve chosen is suitable. We’ll get you all set up with dog bowls, a blanket and treats before you arrive.

What do you provide in your rooms for children?

There’s no need to bring extra luggage; if you let us know in advance we can provide the following:

Bottle steriliser
Cot
Nappy bin
Nappy changing mat
Potty
Bathroom step
Baby bath
Kids’ toilet seat
Bed guards
High chairs

Do you have an accessibility policy?

Yes we do, you can find our accessibility policy here. Despite being an historic building, most of Polurrian is accessible but the extensive development of the facilities being completed for the 2023 season will introduce further accessible areas (including the Health Club) and greater assistance for partially sighted guests.