Booking Terms and Conditions

30% non-refundable with a 7 day cancellation period for all new bookings.

Some Saturday nights will have a minimum two night stay restriction in place.

During the festive season 50% deposit with balance payable upon departure.

During the summer holidays 8th July to 9th September with a 50% non-refundable deposit and 14 day cancellation period.

VAT is charged at the current rate.

For individual reservations we will charge an additional 70% of the quoted rate for the entire stay for any cancellations within 7 days of arrival. Group bookings are defined as five or more rooms.

For group bookings, we will charge 70% of the total of the rooms cancelled within 14 days of arrival. Any deposits relating to any group rooms cancelled will be non-refundable nor transferrable to another room in the group.

No refunds will be given for failing to take up any component included in the price of your holiday, including meals. 

30% non-refundable deposit will be taken to guarantee your booking at the time of booking.

Pay the balance of the cost two weeks before the holiday is due to start (it should be noted that reminders are not sent out).

Cancellation is 14 days prior to arrival, the full cost of the stay is payable for cancellations within this period.

Children up to the age of 16 stay for free in their parent’s room – subject to the suitability of the room to take extra beds. Rates are inclusive of breakfast for two adults and children staying in the same room. Children’s meals including breakfast are charged as taken on our special breaks.

A discount of £15 applies for single occupancy on a bed and breakfast basis, and £50 on a dinner, bed and breakfast basis.

Should you wish to bring your dog with you, there will be a supplement of £20 per dog per night. Please note we can only accept a maximum of two dogs per room, subject to availability.

You will be required to show the debit or credit card used to pay your deposit upon check-in. If the same card cannot be presented on check-in the Reception team may need to refund the original charge and re-take the accommodation charges from a new card.

Polurrian on the Lizard requires all guests to provide a valid credit or debit card upon check-in. The hotel will pre-authorise this card for the full room rate (unless the room rate has been paid in advance), plus £50 per night per room for any additional charges that you may incur during your stay.